DD

Dev D. 2 years ago • From Google

Rating

Bad

Missed Appointments and Terrible Staff Support

The medical center has been a complete disaster from start to finish. Their referral process is non-existent, with lost specimens and missed appointments being the norm. Sophie from the mental health team consistently failed to show up, and the staff's communication is patronizing and dismissive. Practice manager Aimee Wiseman demonstrates zero accountability for the systematic failures that have severely impacted patient care. When I attempted to discuss the poor service at Aimee's own suggestion, she refused to meet, despite my clear need for reasonable adjustments - which strongly appears to constitute disability discrimination. My recommendation is to bypass their internal complaint process entirely and seek legal representation immediately. I've been systematically failed, disregarded, and humiliated by the Grove Medical Centre's staff repeatedly. The only reason I haven't transferred elsewhere sooner is due to previous advice about pending treatments and diagnoses - many of which were unnecessarily prolonged because of the staff's persistent incompetence.

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