KM

Katy M. 3 years ago • From Google

Rating

Bad

Missed call, endless runaround, still in pain

I was scheduled for a phone consultation with a physician from this clinic, referred by my primary care provider due to their high patient volume. Because of my work commitments and no specified call time, I momentarily stepped away from my phone and missed Dr. Chandio's call, which resulted in a voicemail requesting a callback but without providing a contact number. I attempted to return the call using the originating number for Manor Park Surgery, only to be informed that locating or communicating with the doctor was unfeasible. My own surgery claimed no responsibility, stating it wasn't their physician. Repeatedly calling Manor Park Surgery, I was consistently told tracing the doctor was impossible, despite the call originating from their direct line. After spending over an hour navigating phone queues, I remain in significant pain, feeling completely abandoned and disregarded by the healthcare system.

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