Central Surgery

It was difficult to get through to book an appointment, and the overall experience felt impersonal.

Extremely difficult to get through to the practice. The receptionist lacked the necessary communication abilities and professional demeanor expected for a role of this nature, particularly one that..

Unable to reach the practice by telephone, and they disconnect calls after a brief period. The reasoning provided for limited availability does not align with other services remaining operational..

Disappointing experience at this practice. When calling, the line cuts off, which makes me wonder if there's an issue with the phone system. Visiting in person at 10am, the staff seemed unhelpful..

I would have given the lowest possible rating if that option existed!

The medication I had been taking for a long time was discontinued without prior notification, and I only found out through the pharmacy. While the reception staff were pleasant and helpful, I was..

The practice has consistently provided helpful support and I have not experienced any problems.

I recently switched to this practice about a month ago and have found the experience disappointing overall. There have been issues with medication quantities not being correct, and I've had several..

I would rate this practice much lower if possible. Obtaining an appointment proved extremely difficult, with a wait of one hour and thirty minutes from the morning opening time, and the telephone..

I recently had contact with the surgery regarding an appointment matter. There was some confusion with a member of the reception team about whether I had attended an appointment, despite having..

I struggle to identify positive aspects of this practice, with the exception that the clinical staff are highly competent.

I found it extremely difficult to reach the practice by telephone. Despite making repeated attempts over an extended period, I was unable to get through, and subsequently required hospital admission..

This practice offers an extremely frustrating appointment booking experience. There are no online appointment options available. The only realistic way to secure an appointment is to call at exactly..

Following a serious injury, I have received outstanding care from this practice regarding wound management and ensuring my medications were consistently delivered on schedule. The clinical team has..

Repeat prescription requested via the NHS App in the usual manner, but was rejected with a request to contact the practice. Following numerous unsuccessful attempts to reach the practice by..

I have been attempting to secure an appointment for several weeks due to significant abdominal discomfort. The reception staff have been unhelpful and dismissive, and at no point did anyone inquire..

After relocating to the area two weeks ago, we registered with the local practice. Just two days following registration, I scheduled an appointment with a nurse practitioner. During the..

I have been unable to secure an appointment for more than two weeks due to the phone lines consistently being engaged. I have spent considerable time each morning attempting to get through without..

The online appointment system used to be straightforward, but now it's difficult to reach the practice by telephone and the booking system appears frequently unavailable. This feels like a..

Frustrating experience trying to reach the practice, as the phone line appears to be consistently unavailable.