KC

Kevin C. 4 years ago • From Google

Rating

Bad

Missed Calls and Endless Waiting at Surgery

Absolute Chaos!! This morning at 9am, I was told to "anticipate an email or text message in response." Surprisingly, the doctor phoned me at midday, but I missed the call! Calling the surgery again, I was informed to expect a callback anytime before 6pm. I spent the entire day waiting, then rang them at 5:20pm, only to be told I'd been called at 4 pm. Upon checking my phone, there was absolutely no record of any missed call. Then I was informed that the doctor had already left for the day!!! (So their 6pm promise was completely meaningless) Previously, I was with Pilgrims Way in Dartford, who were absolutely exceptional at returning calls and providing overall service. This current surgery falls far short of those standards. Now I'm forced to wait until tomorrow for yet another callback. What an absolute delight!!

Other reviews for Crayford Town Surgery