UB

Ugnius B. one year ago • From Google

Rating

Bad

Missed calls and morning confusion

Previously a reliable establishment, I attempted to schedule an urgent appointment by phone at 8:00am but couldn't reach anyone until 8:30. Conflicting information between Google and their website added to my frustration. Once they finally answered, I was informed that phone appointments aren't possible. I completed their online form, and two hours later received a call which I answered immediately, only to be greeted by an automated message claiming I'd missed their call and they would retry (which never happened). Ultimately, they sent a message dismissing my issue as non-urgent and offering an appointment a week later. I essentially squandered half a day with no resolution. As a result, I'm in the process of switching healthcare providers. My advice: steer clear of this organization.

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