MM

Mary M. one year ago • From Google

Rating

Average

Missed Calls and Phone Troubles at the Clinic

I encountered significant challenges this morning while scheduling a telephone consultation for my persistent, troubling cough, which initially seemed straightforward. Complications emerged when the doctor attempted to contact me twice in rapid succession. During the first call, my phone was positioned right beside me, yet it inexplicably didn't ring, possibly due to a technical glitch, and the call went directly to voicemail. The second time I answered, but the doctor had already left a message. I promptly contacted the reception after each missed call, only to be informed that I would need to schedule another emergency appointment for the following day. This seemed utterly absurd - surely they could have connected me with the doctor given the apparent phone communication issues. I subsequently booked an emergency appointment for the next day. Ultimately, everything proceeded smoothly, and I was thoroughly satisfied with the sensible medical guidance provided during the telephone consultation. I had been extremely unwell the previous day when unable to speak with a physician. My late mother and I were consistently and exceptionally well cared for by Dr. Hanns and Dr. Chowdrey over an extended period.

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