AW

Amy W. 3 years ago • From Google

Rating

Bad

Missed calls and wasted time at clinic

Received a vague communication about a phone consultation scheduled for the 28th without specifying a precise time. Unexpectedly got a midday call informing me the doctor had left early, pushing the appointment to the 29th at 2:30pm. A subsequent text confirmed the 28/06 at 2:30pm, which I initially didn't find concerning. Come appointment time, no call materialized. Spent 90 minutes on hold before the line disconnected. Rushed home from work only to find a notice with zero explanation about cancellation or rescheduling. Even the local pharmacy was unaware of any changes! Upon checking online, I discovered my test results had been available since the 22nd, yet still no communication regarding the outcome. Absolutely speechless with frustration.

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