St Leonards Practice
LR
Lene R. one year ago • From Google
Bad
After dedicating eight years to my previous GP practice, I've reluctantly decided to transfer to a new provider due to ongoing care deficiencies. As a healthcare professional with extensive experience in nursing, midwifery, and 111 clinical work, I'm well aware of the NHS's challenging environment. Nevertheless, my personal medical experience has consistently fallen significantly short of acceptable standards. Throughout my tenure, I never once secured a direct consultation with my assigned GP. I repeatedly presented multiple health concerns, and it was only through a duty doctor's intervention that a critical thyroid test was performed, ultimately revealing my hypothyroidism diagnosis. Although medication was prescribed, no follow-up consultation was ever offered to discuss my condition or treatment strategy. In another instance, I recognized impetigo symptoms, but a duty doctor disregarded my assessment and prescribed an ineffective treatment. Subsequently, a nurse sought additional medical opinion, which confirmed my original assessment. The most alarming incident involved classic ectopic pregnancy symptoms. The duty doctor summarily dismissed my concerns and sent me home. Trusting my instincts, I proceeded to the Emergency Department, where a ruptured ectopic pregnancy with internal bleeding was diagnosed and treated. The original doctor later acknowledged his error via text message. Most recently, I've been battling gallstones. Despite marking my case as urgent when contacting the practice on Monday and being escalated by Wednesday, I received no communication. By Friday, I remained in severe pain, with no explanation or follow-up from my GP. These repeated healthcare failures and communication breakdowns have compelled me to seek a new medical practice. This decision was not taken lightly, but I unequivocally deserve superior continuity, responsiveness, and quality of care.
Roland G.