The High Street Practice
8 days agoNadège M. 7 years ago • From Google
Bad
Missed diagnosis led to hospital trip
The booking process is absolutely terrible. When I rang the front desk seeking medical consultation due to feeling unwell, they simply advised me to visit the pharmacy for medication. Later that same day, I was violently vomiting the prescribed treatment. By the following day, I was rushed to Hillington hospital as an emergency case with critically low blood pressure and blood in my urine, where they diagnosed me with Malaria. This entire health crisis could have been prevented if they had just allowed me to consult with a doctor initially.
The High Street Practice
8 days agoThank you for your feedback. We are very sorry to hear about your experience and the serious illness you experienced following your contact with the practice. We understand how distressing and upsetting this must have been. Patient safety is extremely important to us, and we regret that you felt unsupported when seeking medical advice. We are pleased to hear that you received the urgent care you needed at hospital. As this review relates to events from several years ago, practice systems and processes may have changed significantly since that time. However, we appreciate you bringing your concerns to our attention, and we continue to work on improving appointment access, triage processes, and patient communication across the practice. Thank you for taking the time to share your comments.
I recently visited this medical practice for the first time since becoming a patient, and I was thoroughly impressed. The front desk staff went above and beyond, even helping me secure a blood test..
The High Street Practice
Agata W.
I would like to express my sincere appreciation for the receptionist at the practice. They are incredibly professional, precise, and consistently reliable, qualities that are increasingly rare. It..
The High Street Practice
Saf S.
Dr Mills was absolutely fantastic! Her approach makes going to the doctor's office something to actually anticipate. She demonstrated a wonderfully composed demeanor, offered reassuring guidance,..
The High Street Practice
Evelyn B.
They boast an excellent facility with skilled medical personnel, but their staff could improve their interpersonal approach, particularly when dealing with young patients.
The High Street Practice
Live s.
Absolutely terrible general practitioner with discourteous personnel and an incompetent administrative setup. I endured an excessively long wait, yet the staff displayed complete indifference to my..
The High Street Practice
Katie T.
S. is completely unsuitable for her role as a receptionist. Her attitude is consistently unpleasant and she seems to have a perpetual issue with everyone. When I phoned the GP to schedule an..
The High Street Practice
Nicole E.
Demonstrated a professional and compassionate approach throughout the appointment.
The High Street Practice
Roya H.
Incredibly attentive and accommodating personnel who went above and beyond to assist me
The High Street Practice
L L.
Will this GP actually start operating at a reasonable time anytime soon?
The High Street Practice
rahat r.
The service here is utterly absurd, and the high street practice takes unprofessionalism to another level. Sally at the reception acts like she owns the place. Her attitude is incredibly..
The High Street Practice
Harsh A.
Worst experience ever. I cannot stress enough how terrible the reception staff is. They are incredibly rude and unprofessional. Their behavior is completely unacceptable, and they even had the..
The High Street Practice
Lin57 L.
The medical team, from front desk personnel to nurses and doctors, consistently demonstrate politeness, helpfulness, and attentiveness. Scheduling appointments, obtaining medical guidance, and..
The High Street Practice
Maryam A.
Booking a consultation is swift, particularly when addressing urgent matters for my infant - they accommodate same-day scheduling. The front desk staff are generally pleasant and welcoming. Their..
The High Street Practice
Reshma P.
I would like to give a higher rating for this GP practice, however I have reduced my score due to a negative experience I recently encountered. This involved a concerning incident with my infant..
The High Street Practice
Ahmed M.
The practice demonstrated a lack of consideration and compassion towards patient wellbeing 👎
The High Street Practice
JANET RUTH TAYLOR
After a terrible experience and seeing rapid decline in my old surgery I left & I was accepted here at HIGH STREET PRACTICE. The care is amazing & actually seen by real GP's . It just does not..
The High Street Practice
Alice F.
Dr. Dhanani is truly exceptional, standing out as an extraordinary medical professional. The entire staff, including the receptionists, are absolutely top-notch - not only are they incredibly..
The High Street Practice
syahidi a.
I endured an exasperating 30-minute phone wait just to reach a receptionist, during which I was attempting to explain that my son was exhibiting Hand, Foot, and Mouth Disease symptoms. However, the..
The High Street Practice
Shiwani P.
Today I received assistance at the High Street Practice, and I am genuinely grateful for the experience. The staff member I worked with demonstrated remarkable kindness, patience, and genuine..
The High Street Practice
bee G.
I was unexpectedly removed from this general practice, supposedly because I'm outside their catchment area, despite being a long-standing patient of 15 years and living just a 6-minute drive away. I..
The High Street Practice
Taj T.