DP

Dion P. 7 years ago • From Google

Rating

Poor

Missed ECG Due to No Text Reminder

I had a consultation with Dr. Khateri on the 8th, which went smoothly, and she instructed me to schedule an ECG at the reception. I booked the appointment for the 9th (today) at what I believed was 1:10 PM with the nurse. Upon arriving at 1:00 PM, I was informed that the appointment was actually at 12:50 PM, and I had missed it. Although I wasn't provided with a detailed slip, I wasn't concerned since I had signed up for text confirmations. Unfortunately, I never received the expected text reminder, which led to my late arrival and subsequent "no show" status—a frustrating situation, especially considering I was only 10 minutes late. To make matters worse, I'm leaving on Sunday for a two-week period and will likely miss what seems to be a crucial medical procedure. Needless to say, I am thoroughly disappointed with the entire experience.

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