DP

Dale P. one year ago • From Google

Rating

Poor

Missed Medication and Endless Prescription Delays

I'm thoroughly disappointed with the service from GP receptionists during my recent visit to renew my prescription. After being informed that I needed a medication review through the Prescription Hub, I've spent four consecutive weeks attempting to secure a doctor's appointment, without any success whatsoever. This has resulted in me being completely without my medication for the past 3 days. Upon visiting the GP Surgery, I found the receptionists to be indifferent and unhelpful, claiming they could do nothing. Despite emphasizing the critical nature of not missing my medication, as advised by my hospital Consultant and medical team, I felt entirely dismissed. I requested an urgent prescription that I could collect and take to the pharmacy, yet it took 2 days for a GP Doctor to sign it. Now I'm awaiting processing at the Well Pharmacy next door, and while I understand they need time to dispense medication, the recent long Bank Holiday weekend has further complicated matters. I'm not typically someone who complains, and I recognize many patients are experiencing similar challenges. However, I believe the system is fundamentally flawed and requires immediate attention. I'm hopeful I'll receive my medication from the Pharmacy tomorrow. Fortunately, on this occasion, the GP Practice's incompetence hasn't led to me becoming unwell, though it has certainly caused significant stress.

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