Highwoods Surgery
Aleisha S. 4 years ago • From Google
Bad
Missed meds and endless phone calls
If I could assign this surgery the lowest possible rating, I absolutely would. The past three years have been an absolute nightmare. As a type 1 diabetic dependent on insulin for survival, their incompetence has been life-threatening. Time and again, they've failed to provide the correct insulin or have completely omitted critical medications from my repeat prescriptions. Despite the pharmacy's helpfulness in showing me the problematic orders, I've repeatedly been forced to obtain emergency prescriptions through 111 just to get through the next day or weekend. Their medication errors are persistent and dangerous, even when hospital-requested prescriptions clearly specify correct amounts. The resulting anxiety around collecting prescriptions is overwhelming - I've experienced missing medications, incorrect dosages, and have even been given entirely wrong medications. Resolving these issues consumes hours of my time, which is unacceptable when these are life-sustaining medications with consistent, unchanging requirements. Attempting to communicate with their staff is utterly futile. Their reception staff are defensive, blame-shifting, and consistently rude, categorically refusing to acknowledge any responsibility for their mistakes. The appointment booking process is equally frustrating - calling at 8 am means repeatedly dialing 130, 140, even 186 times, only to be dismissed with "try again later". The service level is not just poor, but dangerously unprofessional. I understand healthcare systems are busy, but basic compassion and competence should be fundamental. This surgery's performance is nothing short of shocking and completely unacceptable.
Every single time I was advised to contact them at 8 o'clock, they consistently failed to pick up the phone.
Highwoods Surgery
Aleisha S.
If I could assign this surgery the lowest possible rating, I absolutely would. The past three years have been an absolute nightmare. As a type 1 diabetic dependent on insulin for survival, their..
Highwoods Surgery
Michael W.
I recently utilized the services at Highwoods l, and regrettably, my encounter was deeply disappointing. The quality of care and professional conduct I experienced failed to meet even basic..
Highwoods Surgery
John B.
Over the recent months, dealing with a significant health issue has brought me to this medical practice frequently, and I must commend the front desk team. Their demeanor is consistently warm and..
Highwoods Surgery
Ana P.
As a bat care volunteer, I desperately needed a rabies vaccine. The process was incredibly frustrating - I had to make multiple calls since the nurse was never available, which was challenging given..
Highwoods Surgery
Sean F.
The employees are incredibly welcoming, and they've implemented improvements to their phone setup that have been really beneficial. Typically, scheduling an appointment is quite convenient when you..
Highwoods Surgery
Natalie M.
Medical procedures continue to advance. Admittedly, it's frustrating having to repeatedly dial in the morning to secure an appointment, but once you connect, the front desk staff are consistently..
Highwoods Surgery
Robin B.
We've been patients at this medical facility for an extended period. It's a top-notch practice where every staff member demonstrates exceptional understanding, professionalism, and competence. We..
Highwoods Surgery
Terry H.
I've been a patient at Highwoods surgery for over a decade, and my experience has been consistently excellent. Their morning phone lines open precisely at 8:00 am, and without fail, we've always..
Highwoods Surgery
Richard R.
My interactions with this medical practice have consistently been positive. The personnel have invariably demonstrated courtesy and professionalism. Dr Fadaly, in my assessment, stands out as an..
Highwoods Surgery
Jelena B.
Scheduling an appointment here is a nightmare...the physicians have repeatedly misdiagnosed my children despite my accurate suggestions, dismissing my concerns and telling me to stop researching..
Highwoods Surgery
just x.
The medical practice has consistently provided exceptional care for both myself and my loved ones. I am truly grateful for all their support and dedication to our health and well-being.
Highwoods Surgery
Marija F.
I'm awarding just 1 star because booking an appointment is practically impossible, requiring 191 attempts this morning just to connect. The receptionist was so irritated that she snapped at me,..
Highwoods Surgery
mracecomics m.
Since relocating to Highwoods 15 years back, I've consistently experienced exceptional care. The front desk staff are delightful and welcoming. The physicians are top-notch, and the nursing team is..
Highwoods Surgery
Caroline C.
My visit to Highwoods surgery was exceptional, with incredibly supportive staff and a truly outstanding physician who provided top-notch care.
Highwoods Surgery
Emilia E.
Getting a consultation here is incredibly challenging, and obtaining blood work for a comprehensive health assessment seems completely unfeasible.
Highwoods Surgery
Sarah W.
Negative reviews tend to dominate online platforms, but I must counter that with my personal experience. I've been a patient at this practice for approximately 25 years without any significant..
Highwoods Surgery
Brian H.
This medical office tends to be quite hectic, so be prepared for potential wait times and a bustling environment.
Highwoods Surgery
Cristina C.
The medical professionals have been exceptional and supportive, but the front desk personnel present significant communication challenges. Their phone lines and staffing are inadequate to handle..
Highwoods Surgery
Daniel H.
My spouse has been attempting to reach out repeatedly during the specific morning timeframes of 8-8:30 AM on Friday, Monday, and Tuesday this week, seeking to schedule an appointment, but has been..
Highwoods Surgery
carmen r.