LP

Laura P. 3 years ago • From Google

Rating

Poor

Missed my 9.40 appointment over late bus

Hi, I had an appointment scheduled for 9:40 today. I called at 3:33 PM to explain that the bus hadn't arrived and I would be running late, asking if the doctor would still see me. They were uncertain, and I stressed that I didn't want to travel only to be turned away, especially since I was using my last £4 for transportation - money that could have been spent on my two young children under 5. The bus arrived shortly after my phone call, before the 9:42 bus time. As soon as I reached Cleckheaton bus station, I received a call saying the doctor would not see me. Now, I've wasted my final £4 that could have gone towards my kids' needs. In the past, I've repeatedly been brushed off or told no appointments are available. I'm planning to switch doctors.

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