RL

Richard L. 4 years ago • From Google

Rating

Bad

Missed My Appendix Emergency at Reception Desk

My previous doctor dismissed my intense stomach pain as "insignificant". Within 48 hours, I was in emergency surgery having my appendix removed. RAVENSBURY PARK MEDICAL CENTRE IS EVEN WORSE THAN THAT! Securing a medical consultation here is practically impossible - and potentially life-threatening. The front desk staff appear deliberately obstructive to patient care. If you physically arrive at 8am, appointment slots are non-existent. Yet simultaneously, advance bookings are prohibited, creating an inexplicable catch-22 where physicians seemingly cannot accommodate patients. The reception team consistently fails to activate the telephone system at the designated hour, then systematically disregards incoming calls. Their behavior is profoundly frustrating - they represent the absolute antithesis of compassionate customer service, especially when dealing with vulnerable, sick individuals desperately seeking medical assistance. Would've assigned zero stars if possible, but one star is the minimum rating available.

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