GR

Geoff R. one year ago • From Google

Rating

Bad

Missed my concerns during critical consultation

I felt completely unheard during my consultation, with the physician seemingly more engaged with her computer screen than my concerns. This mirrored her previous interaction with my wife, just prior to her untimely passing. I can't help but wonder if more attentive care might have prevented her early death. The overall staff empathy appears disappointingly low. Among the reception team, merely three individuals demonstrate genuine commitment to patient support. Furthermore, the communication skills of some staff fall significantly short of what one would anticipate in an NHS setting where critical health matters are at stake - a situation that requires immediate and decisive intervention.

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