MW

Maryann W. one year ago • From Google

Rating

Poor

Missed my morning appointment after late text

I had a scheduled visit on March 20th, and unfortunately, the nurse was unavailable, which I understood. However, I was deeply frustrated by the staff's attitude when they claimed they had sent me a text message asking me to reschedule. When I explained that I hadn't received any such communication, they were dismissive. Ironically, I eventually found the text message at 2:20 PM, long after my original 9:10 AM appointment time.

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