Royton Health & Wellbeing Centre
PW
Patricia W. one year ago • From Google
Bad
The practice used to be outstanding but has significantly deteriorated since relocating to their new premises. I had a scheduled telephone consultation after 10 am, and despite waiting extensively, no call materialized. This appointment had already been rescheduled previously by the surgery. When I contacted the enquiries desk, I was told someone would follow up later. Predictably, no communication came from the so-called "recall team" (which seems like a made-up department). I called again and received no explanation for the appointment cancellation, with the same vague promise that someone would contact me. Now it's past 5 pm, and still nothing. In today's technological era, a simple text or email explaining the situation would have been straightforward. They could have utilized the NHS App, though unsurprisingly, that isn't maintained either by the surgery. I'm utterly frustrated that the practice's quality has nosedived, and I've wasted an entire day on hold, with zero resolution or understanding of why my appointment never occurred. They desperately need to improve their communication and organizational processes. Get your act together.
charlotte b.