Goodheart Surgery

No matter what your problem is, it's dealt with within a day. The reception staff try to do as much as they can, the clinical team care and explain in detail if you do not understand the medical..

The nursing staff member I saw was friendly and approachable, putting me at ease from the start. They were easy to communicate with and listened carefully to my concerns. They provided helpful..

Outstanding team members who are approachable and provide individualised care.

Demonstrated a professional and courteous manner throughout.

The team at this practice, including both clinical and administrative staff, were all very pleasant and welcoming.

I attended an appointment and requested acupuncture for my back pain, as I had found it beneficial for a previous condition. I thought it might help with my current back discomfort and nerve-related..

I'm very pleased with this practice. I had a persistent concern that I felt wasn't being addressed previously, but after attending two appointments here, the matter has been resolved. The team..

Upon arrival at the surgery, there is consistently a warm greeting. I am genuinely appreciative of the assistance and support that has been provided to me throughout my time as a patient. The team..

I've received excellent care from my healthcare provider, who along with their clinical team consistently goes above and beyond.

The clinician was helpful and efficient, demonstrating a willingness to go above and beyond in their care. I would highly recommend this surgery to anyone.

The nursing staff member was wonderful when speaking with my child, helping to keep them calm and at ease throughout the appointment. My child was very pleased with the care received, and I'm..

I really must express my gratitude to the practice. I was experiencing a health concern and within three weeks, I was sent for testing initially, followed by a referral to hospital to see a..

I have been with this practice for approximately one year now. Initially, I had some reservations after experiencing a couple of difficult interactions with certain staff members, and I seriously..

The contact information listed for this practice appears to be inaccurate across multiple channels.

The practice maintains excellent cleanliness and organisation throughout. Appointment reminders arrive promptly via text message. The online appointment booking system proved convenient and..

It is difficult to obtain appointments at this practice, as they frequently direct patients to attend an alternative facility in town instead. If I had wanted to be seen elsewhere, I would have..

This has been by far the poorest service I have experienced. I was advised by multiple staff members that I did not require an appointment, yet ten days later without any medication, I was informed..

I attended a medical appointment this morning where blood tests were recommended. I had a follow-up appointment scheduled shortly after leaving the clinic, and the healthcare professional who..

I require an important medication prescription to be authorised by this surgery, but the process has been frustrating. The practice repeatedly directs patients to use online systems without..

The practice demonstrated limited responsiveness to multiple requests for managerial contact. When inquiries were made regarding procedural processes, staff responses came across as resistant rather..