Honicknowle Green Medical Centre Oakside Surgery
SM
Sean M. 5 years ago • From Google
Bad
Despite the medical team being compassionate and highly skilled, the same level of professionalism cannot be attributed to certain reception staff members. My wife requires monthly blood tests due to her disability, and each time we contact to schedule, we're subjected to an interrogation about the necessity, purpose, and origin of these tests. We consistently explain that the hospital initiated these tests five years ago, yet we're repeatedly told the hospital should arrange them, not the surgery. They seem unable to comprehend that the hospital has specifically requested these tests through the surgery. Moreover, staff have even questioned the validity of my wife's diagnosed condition, suggesting a lack of basic system knowledge. All the information they repeatedly demand is readily available in their records. The reception staff need to understand their role is to facilitate patient care, not to act as medical gatekeepers deciding who is worthy of medical attention.
J P.