The Arch Medical Practice
AA
Amy A. 3 years ago • From Google
Average
My overall experience has been somewhat mixed. Phone wait times can be lengthy (I've been 50th in the queue as early as 8:30am), but I've consistently managed to secure appointments, and the nurse who conducted my blood test was delightful. One of the receptionists - I'm unsure of her name - typically comes across as quite dismissive. According to the NHS website, I needed to book a GP appointment for tachycardia symptoms. When I explained this, the receptionist candidly admitted, "I don't know what you're talking about." Instead of directing me to a GP, she attempted to schedule a video consultation with a private contracted service. Upon my unavailability that day, she simply suggested I call back another time to check availability. This approach seemed entirely inappropriate, especially considering that when I previously contacted 111 about my tachycardia, they promptly arranged a GP appointment. My interaction with the same receptionist continued after my GP visit. The nurse had specifically instructed me to await an admin team callback regarding ECG cancellations. After missing their initial call and waiting a day, I contacted them to follow up on the appointment. The receptionist appeared bewildered and insisted it was my responsibility to contact the practice, contradicting the nurse's previous instructions. Throughout our conversation, her tone remained consistently dismissive, making me feel like my concerns were merely an inconvenience. While I understand receptionists manage complex scheduling, I felt I had done nothing wrong. Her attitude has now made me reluctant to contact the practice, as I feel utterly humiliated during our interactions.
Gareth R.