SF

Simon F. 5 years ago • From Google

Rating

Bad

Mixed experience with ask my gp service

The online consultation with my general practitioner is exceptional. The medical staff consistently demonstrate helpfulness and quick responsiveness. However, the reception team is utterly unprofessional. They come across as discourteous, temperamental, dismissive, and self-important, bizarrely acting as though answering phones equates to medical expertise. (Simply handling telephone calls does not make one a healthcare professional). If you're unwilling to communicate with patients respectfully, you should seriously consider alternative employment. Any further disrespectful interaction towards my wife will undoubtedly prompt an official complaint.

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