GL

Gemma L. 4 years ago • From Google

Rating

Bad

Mixed experience with caring doctors and rude staff

The medical professionals at this practice are compassionate, attentive, and provide outstanding patient care and support. However, the reception staff are a completely different story. They are incredibly discourteous, hostile, and one particular staff member has previously brought me to tears with her harsh demeanor. During a recent attempt to schedule an appointment, I was interrogated and told I couldn't book a slot without first disclosing my medical reason. I'm compelled to ask: are these receptionists formally trained in medical triage? Are they following an established screening protocol? While that would be commendable, based on my interaction, I seriously doubt it. The receptionist persistently demanded I reveal personal medical details, despite my clear reluctance. Only after I reluctantly shared my private information did she suddenly find an available appointment that was supposedly unavailable moments earlier. It's truly disappointing that the unprofessional and insensitive reception team undermines what would otherwise be an excellent NHS service.

Other reviews for Parkside Surgery