JC

James C. one year ago • From Google

Rating

Poor

Mixed experience with caring medical professionals

The medical professionals at this clinic are truly exceptional, and I've received outstanding care throughout my time here. Unfortunately, the front desk staff present significant communication challenges, which is why my overall rating is low. Attempting to schedule an appointment can be genuinely demoralizing and provokes substantial anxiety. This uncomfortable experience has previously deterred me from seeking necessary medical attention, particularly when self-advocacy is required. I sincerely hope that constructive feedback might inspire improvements in the reception team's communication approach, especially during telephone interactions. Such changes would meaningfully enhance the patient experience for those needing medical services.

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