AR

Azeeza R. 2 years ago • From Google

Rating

Average

Mixed experience with compassionate doctors and frustrating receptionists

The medical staff here are compassionate, attentive, and genuinely supportive. However, the same level of professionalism doesn't extend to all the front desk staff. A few receptionists could definitely improve their attention to detail and overall approach to customer service. When a physician is on pre-scheduled leave or unable to work, basic professional etiquette would suggest notifying patients about rescheduling an appointment made well in advance. Instead, they allowed me to arrive punctually, wait in the reception area for 15 minutes after checking in, and then casually informed me that the doctor was on vacation. Booking an appointment via telephone can be a frustratingly time-consuming process. On certain days, it can take anywhere from 15 to 30 minutes just to become the next caller in the queue.

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