Parkview Surgery
Azeeza R. 2 years ago • From Google
Average
Mixed experience with compassionate doctors and frustrating receptionists
The medical staff here are compassionate, attentive, and genuinely supportive. However, the same level of professionalism doesn't extend to all the front desk staff. A few receptionists could definitely improve their attention to detail and overall approach to customer service. When a physician is on pre-scheduled leave or unable to work, basic professional etiquette would suggest notifying patients about rescheduling an appointment made well in advance. Instead, they allowed me to arrive punctually, wait in the reception area for 15 minutes after checking in, and then casually informed me that the doctor was on vacation. Booking an appointment via telephone can be a frustratingly time-consuming process. On certain days, it can take anywhere from 15 to 30 minutes just to become the next caller in the queue.
ParkView Surgery charged me an exorbitant £105 for a simple private medical referral form that merely required a few lines and a signature attesting to my lack of pre-existing conditions. No..
Parkview Surgery
Katrina V.
Utterly disheartening and potentially harmful mental health service. This practice completely falls short of acceptable NHS care standards. Since becoming a patient, I've encountered numerous..
Parkview Surgery
Agalya M.
Absolutely top-notch customer care! Couldn't have asked for anything better.
Parkview Surgery
Michelly P.
The staff provides quick assistance, the front desk personnel are welcoming, and they consistently accommodate my son's medical needs by offering same-day scheduling.
Parkview Surgery
Janet (.
I've been a patient at Parkview Surgery for quite some time, and I'll be honest - securing a doctor's appointment is no easy feat! However, once you manage to get through, the physicians are..
Parkview Surgery
Charles B.
Arrived for my blood draw and was called in precisely at my scheduled time. The staff demonstrated efficiency and maintained a high standard of care throughout the visit.
Parkview Surgery
Alexandra A.
I scheduled my visit for Saturday, which was convenient given my weekday work commitments. The front desk staff demonstrated professionalism and attentiveness, and the nurse was as delightful as..
Parkview Surgery
Miski N.
Sanjida provided excellent assistance in scheduling my appointment, offering great support throughout the process.
Parkview Surgery
Abdikadir M.
I've been thoroughly let down by Parkview ever since I signed up nearly a year ago. Every single receptionist appears hostile and completely disinterested in assisting patients. The pharmacy staff..
Parkview Surgery
jegatheeswary s.
The staff at the reception were incredibly supportive and accommodating during my visit. They went above and beyond to assist me with my needs and provided excellent service.
Parkview Surgery
London V.
Since joining this medical practice in September 2023, I've found their service to be excellent. Obtaining a direct consultation with a physician was straightforward, and I was quickly directed to..
Parkview Surgery
Ngoc P.
Sạnida vkind has consistently been supportive in helping me improve my English, which is not very strong.
Parkview Surgery
Uwa O.
Incredibly supportive front desk personnel, accompanied by a highly responsive and caring doctor and nursing staff.
Parkview Surgery
H C.
Sanjida was incredibly compassionate and supportive during my triage consultation today, which led to a swift doctor's appointment this morning. Both my son and I found the entire experience to be..
Parkview Surgery
Danielle J.
Medical practice communication is extremely poor. Appointment scheduling involves constant follow-up, with promised callback times repeatedly missed. The reception staff demonstrate unprofessional..
Parkview Surgery
Estela A.
The most exceptional general practitioner visit I've ever experienced!
Parkview Surgery
JUNES 3.
Medical staff are competent 👍🏻 however, the front desk employees in traditional head coverings seem less professional
Parkview Surgery
Maria H.
Reception staff were extremely courteous and accommodating
Parkview Surgery
farhad a.
Sanjida was incredibly supportive in assisting me during my appointment, helping me get in to see the doctor despite my tardiness. I appreciate her help.
Parkview Surgery
Mian U.
Sanjida provided excellent assistance and was truly supportive in addressing my concerns
Parkview Surgery
Harry G.