JR

Jane R. 10 months ago • From Google

Rating

Bad

Mixed experience with good medical care

The GPS are outstanding and truly attentive. The nursing staff demonstrate exceptional compassion. However, this otherwise excellent medical facility is undermined by certain front desk personnel. Their demeanor borders on rudeness and I've experienced multiple instances of incorrect information being provided. Perhaps they could benefit from a customer service training workshop. I understand they encounter diverse patients, some potentially challenging, but as someone who has been consistently polite, I feel undeserving of being treated like an unwelcome interruption when asking a completely reasonable question. The medical professionals deserve a perfect 10/10 rating. It's regrettable that the reception team is diminishing the overall quality of this otherwise excellent practice.

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