RR

Rebecca R. one year ago • From Google

Rating

Average

Mixed experience with great doctors and terrible staff

The medical professionals at this practice are absolutely delightful - compassionate, attentive, and incredibly detailed. Unfortunately, the recently hired front desk staff are abysmal - discourteous, callous, and thoroughly unhelpful. Patients are made to feel like an inconvenience simply for reaching out. They work in a challenging role - as do many others - yet it's astounding that they cannot demonstrate fundamental politeness and respect. Perhaps approaching their interactions with the understanding that patients may already be experiencing distress would be a constructive approach. If such interpersonal skills do not come naturally to them, they are clearly misplaced in this position. No one is asking for extraordinary measures - we simply desire a modicum of empathy and basic civility.

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