Healthy Prestatyn
John C. 2 years ago • From Google
Excellent
Mixed experience with helpful and unhelpful staff
went to book an appointment and was directed to use computer or phone, both of which were unhelpful. Eventually told I'd hear back in 48 hours. A bit more warmth would be appreciated! Months later, I'm happy to update: today I met a delightful receptionist and an incredibly professional nurse. Ten out of ten! New review 2024: my daughter booked an online appointment, and the physiotherapist was exceptionally kind, friendly, and reassuring about my condition. Again, 10 out of 10, no issues at all. Laptop contact led to a truly helpful and comforting appointment. Everyone involved was wonderfully nice and professional! Thank you all. New review 18 April: I've experienced nothing but kindness, understanding, and efficiency regarding my health issues over the past two months and want to express my sincere gratitude to everyone involved. However, this morning I encountered a receptionist I've met before who lacks the essential skills for interacting with patients who are unwell and vulnerable. Her demeanor starkly contrasts with the center's otherwise lovely staff. Surely an occasional smile, polite phrase, or showing basic respect isn't too much to ask! I'll add that my wife recently called about missing painkillers, and a wonderful phone representative resolved the issue in under a minute. The morning receptionist, when presented with the same query, merely stated my wife had them and made no further effort - something she could have easily addressed with a bit of compassion and proactivity!
I departed this medical practice last year after three decades due to their total absence of compassion and understanding. When I called seeking an appointment during a mental health emergency,..
Healthy Prestatyn
Ruth G.
I visited Healthy Prestatyn Iach on 27/1/25 and was provided with a physiotherapy consultation due to my lower back discomfort. I must emphasize how thoroughly impressed I was with the entire..
Healthy Prestatyn
M H.
Visited the clinic to have sutures taken out. Showed up 10 minutes ahead of my appointment, and was finished in just 5 minutes. Impressed by the swift and efficient handling of my procedure this time
Healthy Prestatyn
David W.
Perfect for a mandatory house call.
Healthy Prestatyn
Leanne F.
I cannot express enough appreciation for the exceptional care provided by this medical practice. During our vacation, my daughter fell ill, and the moment I reached out, the compassionate..
Healthy Prestatyn
eryn e.
Spent an eternity on hold, and when I finally got through, the staff were incredibly discourteous! I sought guidance about my eczema, but instead of offering meaningful assistance, they repeatedly..
Healthy Prestatyn
Mike H.
I just called today and the lady was completely unhelpful This is the first time I've experienced such treatment. Who are these rude people? If you don't like your job, why are you working? You..
Healthy Prestatyn
Geraldine T.
Extremely frustrated with the medical practice's inability to timely transfer my prescription to the pharmacy before my current supply is depleted. I've repeatedly had to follow up and track down my..
Healthy Prestatyn
Gwynfot L.
The application performs smoothly and meets my expectations.
Healthy Prestatyn
Anne W.
Absolutely horrific medical procedure experience. Yesterday's phone call met with an unhelpful, discourteous front desk staff who curtly stated 'no openings, try again tomorrow at 8am' and abruptly..
Healthy Prestatyn
Jacob D.
I would prefer a fatal outcome over engaging with this absolute disaster. It seems like the staff might be random individuals plucked from sidewalks, rather than actual employees. EDIT: The..
Healthy Prestatyn
Jennifer S.
Nurse Carly and Dr. Pereira provided exceptional care, demonstrating both professionalism and compassion. Their attentive approach and supportive demeanor made for an outstanding medical experience...
Healthy Prestatyn
Paul C.
The entire team is friendly and incredibly supportive. Dr. Sword is absolutely wonderful. Every staff member goes above and beyond to care for their patients.
Healthy Prestatyn
Molly T.
Exceptional medical center. The healthcare professionals and administrative team are delightful and incredibly welcoming. Scheduling appointments is straightforward. Telephone support is excellent...
Healthy Prestatyn
Jordan J.
A deplorable healthcare facility that consistently fails its patients. I was repeatedly denied medical attention, and when I finally secured an appointment, the doctor was utterly ineffective. He..
Healthy Prestatyn
Linda P.
The service was absolutely abysmal. I completed an online form twice, only to receive a text message directing me to a chemist, despite explicitly mentioning my three-week-long severe sore throat...
Healthy Prestatyn
Tia M.
I called to schedule a consultation because, at 19, I've discovered unfamiliar lumps on my body that are causing me significant anxiety. The receptionist who answered was shockingly unhelpful and..
Healthy Prestatyn
Chris S.
This surgical experience is beyond frustrating - if there was a rating lower than zero, I'd choose it without hesitation. Even acknowledging the challenges everyone faces during COVID, waiting three..
Healthy Prestatyn
Bill H.
Absolute disregard for patient health concerns. Obtaining any form of communication or medical attention is an exercise in frustration. Their online support portal is nearly impossible to access and..
Healthy Prestatyn
David J.
Kudos to Zack, the physiotherapist. He accommodated me with an immediate booking, collaborated with me to create a personalized treatment approach, and after just one session of prescribed..
Healthy Prestatyn
Ali W.