SM

Sonia M. 2 years ago • From Google

Rating

Bad

Mixed experience with unhelpful and rude reception staff

The medical professionals at this practice are commendable and reliable, but the front desk personnel consistently demonstrate a lack of professionalism and courtesy, with a notably poor attitude. It's unfortunate that the subpar customer service significantly undermines the overall quality of the clinic. During my recent in-person appointment, which was my first after a considerable time, the doctor was excellent; however, the reception staff were notably inefficient, taking their time to recognize patients and displaying a complete disregard for those waiting in line. I observed two receptionists casually munching on crisps at their workstations while deliberately ignoring the growing queue. Having been a patient at this surgery for over a decade, I can confidently say that issues with the reception team have been a persistent and ongoing problem throughout my experience.

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