Whitworth Medical Centre
LP
Louise P. one year ago • From Google
Average
Feeling somewhat hesitant, I considered giving a score of 3, while a rating of 2.5 seemed more appropriate; however, a score of 2 felt overly critical. Throughout my interactions with the staff, they have generally exhibited a blend of professionalism and friendliness. There was one particular general practitioner during a phone consultation who repeatedly referred to me as “good girl” and “good little girl,” which struck me as odd since I am certainly far from being perceived as such at the age of 32! This conversation occurred while we were discussing my recent improvements in mental health following an adjustment in my medication prescribed by another doctor. Securing an appointment can be quite challenging; I often set my alarm for just before eight o'clock to give myself time to prepare before frantically calling in. On one occasion, after calling right when the lines opened, I found myself second in line for over forty minutes. It was puzzling what could have caused that delay that morning—there wasn’t even an acknowledgment or apology given for it. I usually manage to see the same doctor by utilizing their app to book appointments about three or four weeks ahead and checking back regularly throughout the day for any newly available slots. Although he tends to run late for our meetings, he always offers his apologies when this happens—something I appreciate because it suggests that he is taking extra time with patients who may need it more than others; after all, not everyone fits neatly into those standard ten- or fifteen-minute consultations! In contrast, whenever I've gone in for blood tests or routine nurse visits, they've been relatively punctual and courteous during those encounters. There seems to be an imbalance between patient load and staff availability at this medical practice; if only patients could easily secure appointments without hassle—it would greatly enhance overall experiences and reviews alike! Just today I had scheduled a telephone consultation but now find myself waiting over an hour past closing without receiving any call from them yet. It appears that nothing might come through now 😂 especially after spending all day glued to my phone anxiously awaiting their call!
Janet K.