Millbrook Medical Practice
M. J. one year ago • From Google
Poor
Mixed experiences at GP surgery: PTSD and LPR
I experienced a mixed bag at this medical practice. One GP stood out positively, demonstrating empathy and attentiveness to my mental health concerns. However, my interactions with another doctor left much to be desired. This particular GP's approach to discussing my traumatic experiences was insensitive and counterproductive, exacerbating my PTSD symptoms. I later discovered that the details I painfully shared weren't even documented in my records, rendering the emotionally taxing conversation futile. The practice's handling of my persistent cough was equally disappointing. For over two years, I sought help for this issue, only to have it repeatedly noted in my file without any meaningful investigation. It wasn't until I consulted an external specialist that I was diagnosed with LPR, a condition that should have been within the realm of consideration for a competent GP. This oversight led to prolonged discomfort and unnecessary medication. The contrast between the empathetic and the overbearing GPs was stark. The latter's competitive nature and pressure tactics were particularly ill-suited to treating vulnerable patients with complex mental health needs. Their lack of understanding about PTSD and its sensitivities was alarming for a medical professional in their position. Ultimately, I found more relief from alternative remedies like aloe vera juice than from the numerous ineffective prescriptions pushed by the practice. This experience has left me questioning the overall competence and patient-centered approach of this surgery, save for the one compassionate GP who actually listened.
As a newcomer to this neighborhood, I've quickly realized that securing appointments here is akin to finding a rare gem. Despite this challenge, I must commend the reception staff for their..
Millbrook Medical Practice
M. J.
I experienced a mixed bag at this medical practice. One GP stood out positively, demonstrating empathy and attentiveness to my mental health concerns. However, my interactions with another doctor..
Millbrook Medical Practice
Connor C.
Reaching these folks on the phone is like finding a needle in a haystack. When you do manage to get through, you're greeted by pleasant individuals, but those instances are few and far between. It's..
Millbrook Medical Practice
Matt b.
Excellent training session! I'd strongly endorse their services. The team consistently provides support and guidance whenever needed. Their unwavering availability and willingness to assist make..
Millbrook Medical Practice
Zeena t.
I have no issues with this medical practice. They manage appointments efficiently, ensuring punctual consultations. Their diagnostic skills are commendable, and they consistently provide the..
Millbrook Medical Practice
Michael F.
The staff consistently demonstrates their attentiveness by proactively providing me with timely reminders for regular check-ups. Their unwavering commitment to keeping me informed is truly..
Millbrook Medical Practice
julie c.
I attempted to contact the clinic to schedule an appointment following guidance from the NHS 111 service. To my dismay, I was informed that the earliest available slot was a staggering six weeks..
Millbrook Medical Practice
Michael J.
The front desk staff member was absolutely outstanding. Their assistance went above and beyond, making my experience truly exceptional. I'm incredibly grateful for their remarkable support and..
Millbrook Medical Practice
Hannah R.
Consistently failing to secure a telephone appointment, particularly for my infant son, is nothing short of absurd. The entire process feels like a cruel jest, leaving me frustrated and questioning..
Millbrook Medical Practice
Rory D.
I've been a patient at this practice since shortly after its inception, and I've witnessed a steep deterioration in virtually every aspect of their service. The wait times on the phone are..
Millbrook Medical Practice
Rachel C.
For over a decade, I've been a patient at this practice, and prior to the pandemic, I had no complaints whatsoever. However, the past few years have been challenging, prompting me to contemplate..
Millbrook Medical Practice
Philip W.
Enduring the phone queue was an absolute nightmare. Initially positioned sixth, I watched an hour crawl by before reaching the second spot. Then, inexplicably, I languished at number one for another..
Millbrook Medical Practice
Nicola B.