CE

Car E. 2 years ago • From Google

Rating

Great

Mixed experiences with caring reception and gp services

I've been a patient at this practice for half a decade now. I must commend the reception staff, who are consistently warm, compassionate, and supportive, even during the most demanding situations. The GPs are a bit of a mixed bag - some are wonderful, while others come across as condescending and dismissive, though I understand the immense pressure of their role. I'm still trying to navigate the practice's systems, which seem to shift unpredictably, and their website is far from user-friendly. The engage-consult system feels particularly challenging, with very limited availability throughout the day. In my experience, visiting the reception directly is the most effective communication method, as phone lines are perpetually jammed and the online system is unreliable. Despite these frustrations, I remain fundamentally satisfied with the practice, and they have consistently been there when I've needed support. I want to extend my sincere gratitude to the reception and management team - your efforts do not go unnoticed and are truly valued.

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