Primrose Surgery
Dannie J. one year ago • From Google
Average
Mixed experiences with caring staff and challenges
I've been a patient at this practice my entire life, initially rating it a single star but now upgrading to three due to noticeable improvements. Many of the doctors are genuinely caring and empathetic, particularly regarding mental health - I want to specifically commend Dr Graham and Dr Duncan, whose approach might reflect newer medical training and increased mental health awareness. Dr Wareing is exceptional for fertility-related care. While I've historically had challenges with Dr Heron, I acknowledge he has shown some improvement during my pregnancy, demonstrating he can be helpful when motivated. The prescription service is impressively efficient, typically processing and sending repeat medications within an hour of request. The reception staff quality has been inconsistent - after seeming to improve, they've reverted to being unhelpful and rigid, to the point where even a GP has apologized for their behavior. Despite these administrative frustrations, the absolute highlight of Primrose surgery is undoubtedly Nurse Sharon - an extraordinarily compassionate professional who I'm certain would be universally praised by anyone fortunate enough to interact with her. Her kindness truly sets her apart.
I'm once more expressing my deep appreciation for this medical practice. Your attentiveness and comprehensive approach during today's consultation were exceptional. I truly cannot overstate my..
Primrose Surgery
Wendy O.
Superb, consistently thoughtful and considerate
Primrose Surgery
Alison C.
Primrose Surgery is truly exceptional. The staff's dedication to patient care is remarkable, and I deeply appreciate their efforts. Despite facing immense challenges, they consistently prioritize..
Primrose Surgery
ABHILASH A.
The system's functionality is extremely poor and ineffective.
Primrose Surgery
Aaron w.
My recent prescription orders have been stalled for more than two weeks, and whenever I inquire, I'm directed to contact my GP or use a text link. Each time I've followed the proper procedure and..
Primrose Surgery
Barrie E.
Extremely disappointing experience. I was first in line at 8am, carefully detailing my health concerns expecting a proper consultation. Instead, I received a text message dismissing my case and..
Primrose Surgery
Justyna S.
Exceptional attention to detail and incredibly welcoming personnel.
Primrose Surgery
Ash A.
I've encountered one of the most subpar medical practices imaginable. My partner has been enduring ongoing health issues, and the staff appears completely indifferent and utterly unhelpful. Their..
Primrose Surgery
Neill W.
A superb learning environment with welcoming and supportive personnel who make the experience truly enjoyable.
Primrose Surgery
Matt I.
Staff have consistently demonstrated a welcoming and supportive attitude ever since I became a customer at the start of 2023.
Primrose Surgery
jo w.
Completely terrible medical procedure, they're desperate to end the call and provide zero assistance whatsoever!!
Primrose Surgery
jay g.
I consistently receive timely scheduling when I require medical attention, and the physicians and personnel have consistently demonstrated exceptional care and professionalism.
Primrose Surgery
Gigi M.
If I could award them no rating at all, I absolutely would. The doctors were frigid and distant, which perfectly captures my interaction with them. It seemed as though they were afraid to even..
Primrose Surgery
neil d.
Overall, I've received excellent guidance and been handled with care
Primrose Surgery
Steven G.
Quite a frustrating booking process, essentially only individuals who manage to secure a same-day slot can get an appointment, with no option to schedule ahead for a time that suits my..
Primrose Surgery
Clare O.
I've consistently received excellent service at Primrose Surgery. The front desk staff are professional and accommodating. There's a wide selection of physicians, and chaperones can be easily..
Primrose Surgery
john j.
On 19/11/2024, I reached out to Primrose via askmygp, explaining that I had injured my neck, shoulder, and bicep while moving a TV box. I emphasized the intense pain that was preventing me from..
Primrose Surgery
Sarah L.
Terrible service, completely unprofessional. Staff desperately requires extensive customer interaction training. Their behavior is so poor it almost demands disciplinary intervention.
Primrose Surgery
Brandon W.
Getting in touch with the reception is an incredibly frustrating experience. Ask My GP operates with extremely limited hours, opening at 8 am and shutting down at 9 am, which effectively provides..
Primrose Surgery
Alison C.
I'm awarding the highest rating possible. Family doctors shoulder a significant responsibility as healthcare access points and must demonstrate exceptional diagnostic abilities. My recent..
Primrose Surgery
Kelly S.