Market Street Health Group
Ava A. one year ago • From Google
Bad
Mixed experiences with medical practice staff
It's disappointing because I would have awarded the practice a perfect rating, given the exceptional doctors, nurses, and younger reception staff who consistently demonstrate kindness and provide excellent service. However, the older receptionists significantly diminish the practice's reputation, warranting a single star. As an individual managing social anxiety and autism—conditions not immediately apparent—my interactions with the older receptionists are consistently distressing and challenging. Their communication lacks basic human compassion, understanding, and respect. During one particularly traumatic encounter, an older receptionist's harsh demeanor reduced me to tears and left me visibly upset. Urgent action is needed to train these older receptionists in empathy, sensitivity, and appropriate patient communication, especially when dealing with individuals who have hidden disabilities, are elderly, or struggle with language barriers. Furthermore, the practice should cease creating fraudulent five-star reviews that transparently appear to be written by staff members. These fabricated testimonials are obvious and unprofessional, fooling no one and only serving to undermine the practice's credibility.
Compassionate physician, but the administrative staff's workflow and organization are consistently problematic, leading to significant frustration on multiple instances.
Market Street Health Group
Omer B.
Spent a full hour on hold just to schedule a simple appointment.
Market Street Health Group
vinar v.
Enjoyed my interaction. Appreciate the service.
Market Street Health Group
The R.
The healthcare provider diagnosed my chickenpox entirely through a remote consultation, without any direct or virtual examination. My interaction was limited to a conversation with a nurse who..
Market Street Health Group
Rubana R.
Absolute bottom-tier medical practice in the country. My usual physician is kind and competent, with impressive professional skills. However, their administrative operations are incredibly subpar...
Market Street Health Group
Daniel L.
I brought my wife and daughter to the clinic, arriving a few minutes ahead of schedule. Despite waiting patiently in line, the staff at the reception were engaged in conversation. When it was..
Market Street Health Group
Cockney C.
The employees at this Practice are incredibly supportive and diligent. Numerous times, I've waited in line and witnessed patients rudely yelling and using offensive language towards staff without..
Market Street Health Group
Zubeda H.
Although scheduling an appointment proved challenging, I'm giving a perfect rating to Dhiren Dayal (Clinical Pharmacist), who demonstrates exceptional professionalism, expertise, and a genuine..
Market Street Health Group
Natasha D.
Their customer service is subpar; after scheduling an appointment, you're left waiting a full 48 hours before a physician even attempts to reach out 😢 truly disappointing
Market Street Health Group
Joey S.
This medical practice is absolutely terrible. Despite arriving well ahead of my scheduled time, I ended up cooling my heels for nearly an hour before finally being called in 😡😡😡😡
Market Street Health Group
samil u.
The front desk staff seem more likely to spread germs than help you recover. Their lack of basic hygiene and apparent disregard for health protocols could potentially worsen your medical condition..
Market Street Health Group
Jade J.
This medical practice is truly exceptional, and I've consistently had positive interactions every single time. Any questions or concerns I've raised have been handled promptly and professionally by..
Market Street Health Group
Ray V.
I was incredibly frustrated when my general practitioner sent me a message at 5:53 PM on December 29th to follow up with a clinician regarding my MRI, only to find that the surgery's phone line was..
Market Street Health Group
ibradul i.
Scheduling an appointment here is a nightmare. I've been living in this area for three years, and the service hasn't improved one bit.
Market Street Health Group
Bosnia E.
During my recent medical visits, I wanted to highlight a few positive experiences. The receptionist, who I think is named Tracy, was exceptionally professional and courteous. She provided clear..
Market Street Health Group
Mohit V.
Extremely discourteous front desk personnel
Market Street Health Group
Aysha R.
I'd rate this GP zero stars if I could - the 1-star rating doesn't even capture how bad they are!!! The reception staff are absolutely TERRIBLE and completely disrespectful. Tracy and Genevieve..
Market Street Health Group
Elisha E.
Absolutely terrible service. The staff were incredibly unwelcoming and disrespectful. Complete waste of time and completely unprofessional.
Market Street Health Group
Nicholas O.
I am thoroughly impressed by the exceptional staff at this medical practice. The nursing team, particularly the HCA Shemona, have demonstrated remarkable compassion and support. The reception staff,..
Market Street Health Group
Kiell S.
This medical practice is so abysmal that I wish I could rate it even lower than zero. If any establishment in East Ham deserves demolition and redevelopment into residential units, it's this utterly..
Market Street Health Group
J B.