Porter Brook Medical Centre
SB
Sophie B. 2 years ago • From Google
Average
During my two-year tenure as a patient at this practice, my experiences have been remarkably varied. I've attended two appointments - a smear test and a GP consultation - both of which were satisfactory. Telephone interactions with reception have consistently felt awkward, which seems typical nowadays. However, during my last call, the receptionist was shockingly aggressive in a way that left me completely bewildered. I actually had to point out to her that her unexpected hostility was perplexing. Since that incident, I've been too anxious to phone again. As an administrative team leader in the public sector, I would immediately address such behavior by checking on my colleague's wellbeing and arranging appropriate training. I suspect the practice might benefit from investing in technology and administrative staff support to enhance patient experience and workplace conditions, though I'm uncertain of their financial constraints. Today, when I visited in person to schedule an appointment, the receptionist was both efficient and courteous. While the earliest available slot is a month away, that's hardly surprising given thirteen years of Conservative government. I plan to update this review before relocating next year.
Anne Y.