Grove Medical Centre
TG
Tiffany G. 2 years ago • From Google
Bad
The medical professionals at this clinic are truly exceptional and consistently provide prompt, attentive care for myself and my children. However, the short-haired, older blonde receptionist is hands-down the most discourteous and disrespectful individual I've encountered! She consistently speaks condescendingly to virtually every patient and behaves as if responding to a simple inquiry is an enormous inconvenience. When there's a queue, she resorts to shouting! She demands patients move to the main room to sign in. Without an appointment, I was forced to publicly explain my reason for being there, otherwise she would continue staring me down intimidatingly. I felt completely humiliated - why the unnecessary loud volume? In a small space, a gentle, considerate tone would be more appropriate when guiding waiting patients about check-in procedures or offering assistance. I personally witnessed her aggressively addressing an elderly woman who was clearly bewildered about her scheduled appointments. The practice claims to value kindness and compassion among staff, yet somehow this woman is permitted to treat patients so poorly? While the doctors are absolutely outstanding and consistently provide excellent care for my son's asthma, I will definitely be seeking a new medical practice because this receptionist makes patients feel unwelcome and uncomfortable, regardless of their health status or reason for visiting.
Valerie W.