Berrycroft Community Health Centre
Stephan S. 2 years ago • From Google
Average
Mixed feelings about Berrycroft surgery
Amending my review and changing to 3 stars. I was introduced to a health worker who proved incredibly supportive. He advocated for me with my doctor and provided valuable guidance, all while maintaining a warm and approachable demeanor. This week, my doctor contacted me about my medication and liver level management. She was attentive to my preferences and implemented my suggested approach. I received a call regarding my Google review. The appointment booking challenges stem from insufficient funding, and they are actively seeking additional financial support. Berrycroft operates with less resources compared to neighboring practices. They've committed to personally calling me about any negative medical results instead of sending texts or emails. When I explained my concerns, they listened without passing judgment. Additionally, they volunteered to investigate issues with my medical record, acknowledging this likely originated from my previous practice and NHS number transition. The receptionist's questioning was thoroughly explained to me - they were exploring alternative team members who might assist me beyond a doctor, potentially offering an alternative appointment route. It appears the surgery genuinely cares about patients, but funding constraints are creating significant operational challenges. —————— Appointment pre-booking is impossible. Patients must contact 111 and accept same-day appointments against their preference. A concerning lack of compassion was evident when an elevated blood test result was communicated via email. The doctor refused additional testing and ignored my request for further investigation, instead referring me to a general health advisor offering generic exercise and dietary advice. The receptionist's insistence on understanding my call's purpose seemed inappropriate, especially given their inability to schedule a future appointment. I wish more healthcare options existed. After a year with this practice, I consider them the most unsatisfactory medical service I've encountered. Fortunately, my private insurance allows me to seek specialist consultation regarding the elevated test result, to determine whether a serious chronic condition exists or this was an isolated incident. Moreover, considering my medical record's mental health annotations, their handling of my case has significantly exacerbated my psychological well-being.
Terrible customer support. The phone booking system is completely ineffective, with lines that are impossible to access. This communication channel seems utterly pointless and frustrating.
Berrycroft Community Health Centre
Wayne W.
On September 3rd around 5 PM, I experienced respiratory issues and abdominal discomfort. The reception staff informed me that calling 111 was my sole option for securing a next-day appointment...
Berrycroft Community Health Centre
Zaneta K.
Good only 2 Doctor Good only one Nurse Excellent Leadership and Team Director👍 Communication and record-keeping seem unclear, with patients feeling misunderstood; only one secretary assisted me,..
Berrycroft Community Health Centre
Nodee’s D.
This general practice is absolutely dreadful. While the doctors are courteous and professional, the receptionists are shockingly unprofessional and rude. Booking an appointment is nearly impossible..
Berrycroft Community Health Centre
Phanindar K.
I've been attempting to schedule a consultation via telephone for precisely 15 days, consistently encountering a recorded message indicating a waiting list of over 30 people, and invariably finding..
Berrycroft Community Health Centre
Mastaneh G.
The website is completely non-functional, and their constant insistence on booking appointments through this unusable platform is absolutely absurd.
Berrycroft Community Health Centre
Rosh P.
I contacted 111 earlier today seeking medical advice for my one-year-old, who is experiencing a dangerously high fever. They directed me to the GP practice, assuring me a doctor would call within an..
Berrycroft Community Health Centre
Binal S.
Attempting to schedule a consultation is completely futile. Their service has deteriorated dramatically after consolidating three medical practices. Steer clear of registering with this clinic.
Berrycroft Community Health Centre
aman c.
Scheduling an appointment here is impossible. The service is absolutely terrible.
Berrycroft Community Health Centre
Ally H.
I want to express my gratitude to the reception staff member and Dr. Cyriac on this date (27.03.25). I encountered a challenge with medical documentation transfer from my previous healthcare..
Berrycroft Community Health Centre
Valerie E.
10 minutes enduring that grating noise and melody. After struggling to reach a front desk employee, they vanish twice and remain unable to schedule a nurse visit. As someone with a disability and no..
Berrycroft Community Health Centre
A J.
Steer clear of this establishment at all costs. They operate a deceptive parking scheme. I visited for a scheduled appointment and was slapped with an exorbitant penalty. Even after submitting proof..
Berrycroft Community Health Centre
Mansour S.
Excellent service and friendly personnel, with particular appreciation for Dr. David's care and professionalism.
Berrycroft Community Health Centre
Gary P.
I do not pen these words without careful consideration. The merger of two previously commendable medical practices has resulted in a service that, to be blunt, is failing the local population. They..
Berrycroft Community Health Centre
Paul C.
There's a delightful young receptionist who is charming and courteous when I call, but on other occasions with the seasoned staff members who've been around for years, the interaction turns..
Berrycroft Community Health Centre
Yasmin F.
Why do the front desk staff seem so abrupt and unfriendly? The medical professionals, in contrast, are wonderfully courteous and kind.
Berrycroft Community Health Centre
Robert C.
I wish I could give this place zero stars because it truly merits such a low rating! The complete absence of patient care and basic organizational skills is shocking. First, attempting to book an..
Berrycroft Community Health Centre
Adam A.
Dr Clayton is an absolute disaster. He's condescending, dismissive, and constantly talks down to patients while appearing clueless, always referencing his computer instead of actually listening. His..
Berrycroft Community Health Centre
khan k.
Utterly appalled by this medical facility. If the rating system allowed it, I'd assign zero stars. The physicians are commendable — courteous and competent — but the front desk personnel are a..
Berrycroft Community Health Centre
Sylwester Z.
Absolute disaster of a general practice in Aylesbury!!! Scheduling appointments is a nightmare, especially for families with young children. They constantly disrupt existing bookings. The reception..
Berrycroft Community Health Centre
Chaminda R.