Berrycroft Community Health Centre
Stephan S. one year ago • From Google
Average
Mixed feelings about Berrycroft surgery
Amending my review and changing to 3 stars. I was introduced to a health worker who proved incredibly supportive. He advocated for me with my doctor and provided valuable guidance, all while maintaining a warm and approachable demeanor. This week, my doctor contacted me about my medication and liver level management. She was attentive to my preferences and implemented my suggested approach. I received a call regarding my Google review. The appointment booking challenges stem from insufficient funding, and they are actively seeking additional financial support. Berrycroft operates with less resources compared to neighboring practices. They've committed to personally calling me about any negative medical results instead of sending texts or emails. When I explained my concerns, they listened without passing judgment. Additionally, they volunteered to investigate issues with my medical record, acknowledging this likely originated from my previous practice and NHS number transition. The receptionist's questioning was thoroughly explained to me - they were exploring alternative team members who might assist me beyond a doctor, potentially offering an alternative appointment route. It appears the surgery genuinely cares about patients, but funding constraints are creating significant operational challenges. —————— Appointment pre-booking is impossible. Patients must contact 111 and accept same-day appointments against their preference. A concerning lack of compassion was evident when an elevated blood test result was communicated via email. The doctor refused additional testing and ignored my request for further investigation, instead referring me to a general health advisor offering generic exercise and dietary advice. The receptionist's insistence on understanding my call's purpose seemed inappropriate, especially given their inability to schedule a future appointment. I wish more healthcare options existed. After a year with this practice, I consider them the most unsatisfactory medical service I've encountered. Fortunately, my private insurance allows me to seek specialist consultation regarding the elevated test result, to determine whether a serious chronic condition exists or this was an isolated incident. Moreover, considering my medical record's mental health annotations, their handling of my case has significantly exacerbated my psychological well-being.
I would rate this the absolute worst healthcare experience ever. We recently relocated from Harrow, where GP services were top-notch and appointments were easily accessible. Despite hearing numerous..
Berrycroft Community Health Centre
tracie b.
Getting an appointment can be quite challenging, no doubt. However, Dr. Montague is truly an exceptional physician—a genuine, old-fashioned medical professional who embodies compassion and warmth...
Berrycroft Community Health Centre
Jayne B.
I'm absolutely livid. With a potential stomach ulcer and pending test results, I refrained from dialing emergency services during the weekend, hoping to manage through a scheduled telephone..
Berrycroft Community Health Centre
Yasmin F.
Why do the front desk staff seem so abrupt and unfriendly? The medical professionals, in contrast, are wonderfully courteous and kind.
Berrycroft Community Health Centre
Meg p.
No appointments available, no check-ups possible, no emergency slots - you'll be lucky to even reach a receptionist, who'll likely just hang up or inform you of the impossibility. Expect to spend an..
Berrycroft Community Health Centre
Paul C.
There's a delightful young receptionist who is charming and courteous when I call, but on other occasions with the seasoned staff members who've been around for years, the interaction turns..
Berrycroft Community Health Centre
Stephan S.
Amending my review and changing to 3 stars. I was introduced to a health worker who proved incredibly supportive. He advocated for me with my doctor and provided valuable guidance, all while..
Berrycroft Community Health Centre
vishal p.
Scheduling a same-day consultation is incredibly challenging here. I really hope they would implement a digital booking platform to streamline the appointment process.
Berrycroft Community Health Centre
Sylwester Z.
Absolute disaster of a general practice in Aylesbury!!! Scheduling appointments is a nightmare, especially for families with young children. They constantly disrupt existing bookings. The reception..
Berrycroft Community Health Centre
Neil S.
I was truly delighted when our new medical facility arrived, Dr Surgery. It's a beautifully designed establishment with appealing building colors and spacious interiors. The staff are incredibly..
Berrycroft Community Health Centre
Kumar V.
Healthshare let me down by cancelling my scheduled appointments twice on the same day. Their service is completely unacceptable and demonstrates a lack of professionalism. An oversight organization..
Berrycroft Community Health Centre
Hazel D.
I've been attempting to contact the medical practice to schedule an appointment since 8am, navigating through numerous menu options. When I finally reach the queue, I'm abruptly told they can't..
Berrycroft Community Health Centre
Chris B.
I recently encountered a deeply distressing situation at Berrycroft Community Centre that I feel compelled to share. My appointment was set for 07/03/2025 at 07:50, and I arrived a substantial 20..
Berrycroft Community Health Centre
Eva D.
Impressive facility architecturally, but functionally it's a complete disappointment. I'd honestly prefer the old temporary setup with its previous level of service. Something drastically changed..
Berrycroft Community Health Centre
chris f.
What an absolute farce!! They might as well demolish this massive facility and return to a compact building where patients could actually receive services. Despite being open for ages, I'm still..
Berrycroft Community Health Centre
Helen L.
The reception staff at this practice consistently demonstrate exceptional professionalism and a genuine desire to assist. They are unfailingly courteous and make every effort to help within their..
Berrycroft Community Health Centre
Stephanie R.
I expected to secure a same-day consultation by phoning at 8am, which is possible at Bedgrove surgery. I now deeply regret mentioning my recent house move, as we've essentially been left without..
Berrycroft Community Health Centre
Agata F.
I'm absolutely delighted with the medical care I've received. The practice consistently follows up with me and my family members whenever there's a health concern. When I required a consultation and..
Berrycroft Community Health Centre
Chris T.
I'm puzzled by the negative feedback others have shared. The service here is exceptional, with staff who are consistently helpful and accommodating. The physicians are welcoming and compassionate,..
Berrycroft Community Health Centre
Bitu W.
Scheduled a medical consultation today. Booking process was smooth using the NHS App. Parked vehicle and registered it digitally. Used the reception tablet to check in. The doctor saw me precisely..
Berrycroft Community Health Centre
anjna p.