SS

Stephan S. one year ago • From Google

Rating

Average

Mixed feelings about Berrycroft surgery

Amending my review and changing to 3 stars. I was introduced to a health worker who proved incredibly supportive. He advocated for me with my doctor and provided valuable guidance, all while maintaining a warm and approachable demeanor. This week, my doctor contacted me about my medication and liver level management. She was attentive to my preferences and implemented my suggested approach. I received a call regarding my Google review. The appointment booking challenges stem from insufficient funding, and they are actively seeking additional financial support. Berrycroft operates with less resources compared to neighboring practices. They've committed to personally calling me about any negative medical results instead of sending texts or emails. When I explained my concerns, they listened without passing judgment. Additionally, they volunteered to investigate issues with my medical record, acknowledging this likely originated from my previous practice and NHS number transition. The receptionist's questioning was thoroughly explained to me - they were exploring alternative team members who might assist me beyond a doctor, potentially offering an alternative appointment route. It appears the surgery genuinely cares about patients, but funding constraints are creating significant operational challenges. —————— Appointment pre-booking is impossible. Patients must contact 111 and accept same-day appointments against their preference. A concerning lack of compassion was evident when an elevated blood test result was communicated via email. The doctor refused additional testing and ignored my request for further investigation, instead referring me to a general health advisor offering generic exercise and dietary advice. The receptionist's insistence on understanding my call's purpose seemed inappropriate, especially given their inability to schedule a future appointment. I wish more healthcare options existed. After a year with this practice, I consider them the most unsatisfactory medical service I've encountered. Fortunately, my private insurance allows me to seek specialist consultation regarding the elevated test result, to determine whether a serious chronic condition exists or this was an isolated incident. Moreover, considering my medical record's mental health annotations, their handling of my case has significantly exacerbated my psychological well-being.

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