ST

Simon T. 2 years ago • From Google

Rating

Great

Mixed feelings about my local gp practice

The medical professionals here are top-notch, provided you can secure a consultation, and the healthcare assistants and most reception staff are wonderfully compassionate. They truly deserve recognition for their efforts. While there are numerous locum and part-time physicians who are generally competent, they lack the deep patient connections established by the regular doctors. Regrettably, a few staff members demonstrate a striking inability to engage effectively with patients, potentially reflecting personal challenges. The most significant frustration is the appointment booking process, which resembles a chaotic telephone lottery at 8 am and 8:15, with success being highly improbable. One might wonder if resource allocation is equitable across practices, or if it's simply a matter of collecting fees without genuine commitment. Having been a patient here since 1984, I was thoroughly satisfied and never experienced difficulties accessing medical care until around 2019. Currently, my disappointment is profound. This four-star rating is more a testament to long-standing loyalty than a reflection of the current challenges in obtaining timely medical attention when unwell and in genuine need.

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