Wellington Road Surgery
JJ
Jo J. 3 years ago • From Google
Great
The medical staff are compassionate and supportive, however, the clinic's parking area is extremely limited (as a pedestrian, I notice this), making it challenging to find a spot. Regrettably, securing a face-to-face doctor consultation seems problematic, with most interactions conducted via telephone. I find it frustrating to wait around all day for a potential doctor's callback, especially while juggling work commitments. When I was genuinely concerned about my son (who rarely seeks medical attention), the receptionist suggested consulting a pharmacist, which proved irrelevant in this situation. I had to be extremely assertive to obtain a callback. Fortunately, when the doctor finally contacted me, they were incredibly kind, informative, and reassuring. They promptly arranged blood tests at the practice for my son, scheduling them at a convenient time before school, and prescribed medication. We needed a follow-up blood test three weeks later, but when I called to schedule, they initially claimed I'd need to go to Donnington (despite living just a 5-minute walk from Newport docs). After persistent advocacy, I secured an appointment, though not at the same convenient time as before. The nurse we saw was equally puzzled by the unnecessary complications, particularly since the initial test was doctor-recommended and previously deemed acceptable before school hours. Consequently, I'm reluctant to contact the practice and hesitate to explain my medical concerns to the receptionist. As a side note, the phone wait times are excruciatingly long, especially during the 8:30 am rush.
Christine H.