ID

Izabela D. one year ago • From Google

Rating

Poor

Mixed feelings about this medical practice

My physician is fantastic, absolutely no issues ❤️❤️ however, the front desk staff and nursing team are problematic. During today's blood test appointment, I struggled to find parking and arrived 5 minutes late. After spending 2 minutes attempting to self-check-in, I was forced to interact with the receptionist. She informed me that nurses have a strict 10-minute window per patient, and because of my slight delay, they had already moved on to the next patient 😂 The receptionist suggested I either go to the general hospital or wait for a rescheduled appointment next week. Interestingly, during our conversation, I mentioned an upcoming doctor's call about my tests, which prompted her to unilaterally cancel my previously scheduled doctor's appointment and other pre-booked consultations. It seems the reception staff here possess an extraordinarily inflated sense of self-importance. I get the distinct impression that many of them believe they've earned some sort of advanced degree, though likely from an institution that specializes in undermining medical professionals' decisions.

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