OA

Ola A. 2 years ago • From Google

Rating

Excellent

Mixed feelings about this medical practice

To be honest, every staff member has their own set of strengths and weaknesses, as nobody is perfect. Throughout my time as a patient at this practice, I've experienced various disappointments. One clear observation is that the GPs are notably reluctant to provide referrals for second opinions from specialist care providers. I'm puzzled by their hesitation - patients should have the freedom to consult specialists, particularly when there are compelling reasons, which I firmly believe exist in my case. Despite this frustration, I'm thoroughly impressed with the patient access portal. It allows me complete access to my medical records and enables me to view blood test results typically within 48 hours of testing. I strongly encourage everyone to register for this service as it empowers patients to take control of their healthcare, with the added convenience of booking and cancelling appointments without enduring long phone queues. The GPs could significantly improve by being more attentive to patients' concerns, complaints, and anxieties, as effective communication is crucial. Actively listening to patients would resolve numerous issues. I must also praise the reception staff, who consistently perform admirably under incredibly stressful conditions. Having completed work experience at a medical practice previously, I gained valuable insight into the demanding nature of their role.

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