HE

Helen E. 4 years ago • From Google

Rating

Average

Mixed feelings about this medical practice

The healthcare professionals at this practice are truly exceptional, with only one GP falling short of the mark. Following a traumatic incident where my dog was deliberately killed in a hit and run, this particular doctor showed a complete lack of empathy. When I was struggling with what was later diagnosed as PTSD, her advice was simply to call the Samaritans, and she refused to provide a referral. Her disinterest was palpable, and she's the only doctor I would now avoid. While the medical staff are wonderful, the administrative and reception team consistently undermine the practice's quality. Booking an appointment is incredibly challenging, with the team demanding intrusive details about the reason for consultation, disregarding patient confidentiality. Their demeanor is often abrupt and dismissive. A particularly distressing experience occurred shortly after my premature son's passing, when I needed my MATB1 form. Already emotionally fragile, I was told "no need to cry" when the form was lost. Only after I explained my recent loss did they show any semblance of compassion. I recognize the pressures of their role, but in a public-facing position, basic kindness and a welcoming attitude should be fundamental. The healthcare professionals are excellent, but the administrative team's approach significantly detracts from the overall patient experience.

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