It is nigh on impossible to get an appointment or any support at the practice.
The waiting times on phone lines can be over an hour. You give your details, including problem, to a receptionist, someone phones you back and asks for the same information then they decide if you may get an appointment - the next question is when. I have found these staff to be rude and unhelpful at times although I do understand they must be under pressure.
The online booking/request system is only available at certain times, which in itself is ridiculous. However, it is frequently inaccessible during those times if there are too many requests! Absolutely bonkers. I am not sure how you are supposed to contact the surgery.
Having said that, when I have seen the gp (and I always request the same one), she has provided excellent service.
Mixed review
It is nigh on impossible to get an appointment or any support at the practice. The waiting times on phone lines can be over an hour. You give your details, including problem, to a receptionist, someone phones you back and asks for the same information then they decide if you may get an appointment - the next question is when. I have found these staff to be rude and unhelpful at times although I do understand they must be under pressure. The online booking/request system is only available at certain times, which in itself is ridiculous. However, it is frequently inaccessible during those times if there are too many requests! Absolutely bonkers. I am not sure how you are supposed to contact the surgery. Having said that, when I have seen the gp (and I always request the same one), she has provided excellent service.