SS

Sasha S. one year ago • From Google

Rating

Poor

Mixed reviews from frustrated patient

I have quite conflicting opinions about this medical practice. While some general practitioners were caring and courteous, the overall operational approach is problematic. Primarily, appointment scheduling is inflexible - you must accept their single proposed time slot or risk waiting indefinitely with no alternative options. I've repeatedly been misdirected to incorrect referral locations, resulting in follow-up calls instructing me to return to my GP and request re-referral. During one consultation about mole removal, I mentioned experiencing recurring pain, yet the subsequent letter documented "no pain". The appointment, which commenced 30 minutes late, saw a new GP spending most of the 10-minute session consulting colleagues about system navigation. When I attempted to discuss a previously rejected referral due to their error, I was curtly informed that another appointment would be necessary since time was expiring. Compared to my previous experience with another surgery, this one is significantly inferior and seems to exacerbate the already complex NHS challenges.

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