DH

Danni H. 2 years ago • From Google

Rating

Poor

Mixed service with unhelpful receptionists

The medical staff are generally pleasant and supportive, but the health center's overall service is severely lacking. - Booking an appointment is incredibly challenging, despite multiple contact methods. - The receptionist(*) delivers condescending responses with sarcastic undertones and minimizes patients' appointment needs. - Consultations that should typically span 10 minutes are reduced to mere moments. - Appointments feel hurried, with medical staff frequently interrupting patients and rushing through consultations. - Face-to-face appointments are extremely rare, with telephone consultations being the standard approach. - Scheduling appointments for specific future dates is nearly impossible, with the center primarily offering emergency morning slots immediately upon opening. (*) When inquiring about appointment duration (as the offered time conflicted with child pickup), her dismissive response was "I'm not a medical professional". Upon explaining my concern, she downplayed my symptoms by stating "I'll note you're feeling slightly XYZ" and disregarded critical risk factors. She then pressured me to decide quickly and ultimately cancelled the appointment without suggesting alternative times. I desperately want to switch to another practice, but this remains my sole accessible option, leaving me feeling trapped with an inadequate service unable to meet patient demands. I'm certain many other patients share this frustration.

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