Burnham Health Centre
Danni H. 3 years ago • From Google
Poor
Mixed service with unhelpful receptionists
The medical staff are generally pleasant and supportive, but the health center's overall service is severely lacking. - Booking an appointment is incredibly challenging, despite multiple contact methods. - The receptionist(*) delivers condescending responses with sarcastic undertones and minimizes patients' appointment needs. - Consultations that should typically span 10 minutes are reduced to mere moments. - Appointments feel hurried, with medical staff frequently interrupting patients and rushing through consultations. - Face-to-face appointments are extremely rare, with telephone consultations being the standard approach. - Scheduling appointments for specific future dates is nearly impossible, with the center primarily offering emergency morning slots immediately upon opening. (*) When inquiring about appointment duration (as the offered time conflicted with child pickup), her dismissive response was "I'm not a medical professional". Upon explaining my concern, she downplayed my symptoms by stating "I'll note you're feeling slightly XYZ" and disregarded critical risk factors. She then pressured me to decide quickly and ultimately cancelled the appointment without suggesting alternative times. I desperately want to switch to another practice, but this remains my sole accessible option, leaving me feeling trapped with an inadequate service unable to meet patient demands. I'm certain many other patients share this frustration.
I just attempted to schedule an appointment through their online booking system, and after navigating through the process, I was met with a frustrating message stating the practice has restricted..
Burnham Health Centre
Helen T.
Scheduling an appointment here is practically impossible, to the point where the service is essentially nonexistent. This healthcare provider is so incompetent that it warrants an official inquiry..
Burnham Health Centre
Karen L.
Not my regular healthcare provider. Their physiotherapy treatment was truly outstanding.
Burnham Health Centre
Wendy H.
The medical staff here are incredibly approachable and friendly, making conversations comfortable and pleasant.
Burnham Health Centre
Anthony H.
Merely stopping by to collect my medication.
Burnham Health Centre
Michael P.
Frankly? During the pandemic, the management slashed the medical staff by 33%, firing exceptional physicians over minor infractions. They clearly prioritize financial gain over patient welfare, and..
Burnham Health Centre
Anonymouse
Its near on impossible to see a doctor and even when you get an appointment its generally never a doctor, the listening skills are really bad. the reception staff is rude and very curt. I have..
Burnham Health Centre
Beverley I.
Warm and welcoming front desk team, though no other staff members were encountered during my visit.
Burnham Health Centre
Peter B.
Long wait in line for flu shots, but what a welcome change to actually meet my physician directly once I made it through the door.
Burnham Health Centre
Elaine W.
Utterly absurd - now you're forced to navigate through a convoluted online platform operated by an external service just to determine if you can even schedule an appointment.
Burnham Health Centre
Justina D.
The most incompetent general practitioner and front desk staff I have ever encountered in my entire life. I sincerely hope that no public funding is allocated to this practice, as they are..
Burnham Health Centre
Jk J.
Over half a year, the patient access app has been completely useless, showing zero available appointment slots. To schedule anything, you're forced to call precisely at 8 am and endure a 30-minute..
Burnham Health Centre
John S.
I secured a booking without much delay, though I was required to return to the location after a two-hour interval.
Burnham Health Centre
Kate K.
As an NHS professional, I find myself deeply disappointed with the conduct at this medical practice. The reception staff demonstrate a clear lack of proper training in handling patient interactions..
Burnham Health Centre
John S.
Parking situation: This is the typical parking behavior here, resulting in £500 worth of damage to my vehicle. The car park lacks surveillance cameras, and the responsible party simply fled the..
Burnham Health Centre
Angie O.
Utterly appalling. Securing a medical consultation at this facility is virtually unattainable. The nursing and front desk staff are incredibly pleasant and welcoming. But if your goal is to actually..
Burnham Health Centre
Man C.
Just relocated to this neighborhood and registered through their website - super straightforward process. Their online scheduling system is seamless, and impressively, they contacted me within an..
Burnham Health Centre
W R.
Scheduling an appointment here is a nightmare. The lack of a pre-booking system is incredibly frustrating. I've been attempting to secure a slot for seven days now, and it's absolutely absurd.
Burnham Health Centre
Liam H.
The medical professionals are pleasant, but the reception team is absolutely terrible. Their patient access system is poorly managed, and the receptionist who handled my call was laughing..
Burnham Health Centre
David E.
This is an absolutely terrible medical practice. I have a concerning skin growth that I wanted a professional to examine. Getting an appointment by phone in the morning is impossible, so I spent an..
Burnham Health Centre
Slough M.