Guidepost Medical Group

Absolutely the poorest experience I've had at this practice. I'm puzzled as to why they operate in this manner. I encountered lengthy wait times when calling at opening time, only to be informed..

My prescription for mood-stabilising medication was declined as a review was needed, which I wasn't aware of. This left me without my medication for a week. The phone lines were difficult to get..

Throughout my time with the practice, I have had nothing but positive experiences. The team has consistently been friendly and welcoming, and my relative's healthcare provider has demonstrated..

This has been the most disappointing medical practice I have experienced. The team members were unwelcoming and unhelpful, and securing an appointment proved to be extremely difficult. I would rate..

Excellent service based on my visit.

I have consistently had good experiences at this practice. However, securing an appointment can be challenging.

It is extremely difficult to obtain an appointment when you require medical attention. You would be better served contacting the NHS helpline instead, as relying on this practice to provide timely..

The practice frequently delays prescription refills, which has resulted in gaps in my medication supply. Additionally, callback promises are often not honoured, making the overall experience quite..

It is extremely difficult to obtain an appointment at this practice. One questions the purpose of the service when access is so limited.

Competent in their role given the limitations they operate within. The team demonstrated a welcoming and supportive approach.

I recently visited the surgery to submit a sample. I pressed the external bell multiple times without receiving a response. After a gentleman exited the building, I applied hand sanitiser, put on my..

By the time I managed to get through, all available appointments had already been booked, which meant I had to spend over 2 hours at the NHS walk-in centre with my young child before being seen. I..

Recently had to visit the medical practice after 16 years. The care, respect and support provided was excellent throughout my visit. The reception team, clinical staff and healthcare professionals..

Why is it unclear what the opening times are during the Easter period? All that happens is you get an automated message saying the surgery is closed, with a suggestion to look at the website, but..

I wonder if those who left one star reviews because they struggled to book appointments when calling the surgery now recognise that period as relatively straightforward compared to the current..

I would give this practice the lowest possible rating if I could. The reception team came across as unhelpful, unwelcoming and dismissive. Their attitude suggested a lack of enthusiasm for the role...

A few members of the team are friendly and make an effort to assist, while others come across as unhelpful and unfriendly, which detracts from the overall experience of attending appointments.

Disappointing experience with the service provided.

Efficient and prompt service provided

It is very difficult to obtain an appointment at this practice. When I recently called to request an urgent consultation, I felt the response was dismissive and unhelpful. Due to my concerns about..