Birkwood Medical Centre
DL
Debbie L. 4 years ago • From Google
Bad
Registered at our current practice five years ago after relocating to the area. The facility presents well externally—spacious, contemporary, and well-maintained—which are positive aspects. However, there's a pervasive sense of being viewed as a burden, particularly when attempting to secure an appointment. My elderly mother might not have survived last year had I not visited the surgery in person and insisted staff examine photographs of a concerning skin issue on her back, as she had been dismissed during a telephone consultation. The condition proved to be seriously infected and necessitated emergency hospital treatment. Medical staff subsequently indicated how fortunate she was that a serious complication had not developed. Recently, when accompanying my mother to the attached pharmacy for a routine vaccination, I took the opportunity to ask about another preventative vaccination due this year. I was informed at the surgery entrance that my mother should wait six months following her recent vaccination before receiving the other one. Upon questioning this timeframe, I was directed to check with the pharmacy—despite the person providing this guidance being positioned to answer patient questions at the surgery itself. This seemed like problematic misinformation. When I relayed this advice to the pharmacy staff, their reaction suggested surprise at what had been communicated. My mother has since arranged her vaccination appointment at the pharmacy for the following week. While I recognise the pressures facing healthcare professionals and the ongoing challenges of the pandemic, many vulnerable patients depend on in-person consultations and deserve easier access to appointments. The practice needs to improve its service standards, as reflected in the feedback it receives.
Lorraine H.