Castlegate & Derwent Surgery

If your budget allows, consider private healthcare alternatives. Otherwise, you may want to explore other options. This practice may not meet your expectations.

I received excellent and compassionate care during my visit. I attended without an appointment due to ongoing discomfort in my shoulder area, which was significantly affecting my ability to use one..

I have found one member of the reception team to be consistently polite, genuinely helpful and friendly. However, I have experienced the opposite approach from other staff members, who I have found..

What a mess. I had a surgical procedure at another hospital who provided excellent care and I was given time off work by the surgical team. My medical certificate expired and I contacted the..

How difficult is it to arrange an appointment

I had previously been registered with this practice but decided to leave because of unsatisfactory service. Upon moving to the catchment area, I registered with the surgery in Aspatria instead. The..

It is very challenging to secure an appointment at this practice. When calling, there is typically a lengthy wait of around 5 minutes before being placed in the queue, followed by a further extended..

Attended an appointment and was surprised to find a pet animal seated nearby, which triggered my allergies. I left feeling worse than when I arrived. I was unaware that pets were permitted in..

I have been a patient at this surgery for over a decade and have consistently found the team to be very supportive and helpful.

Registered as a temporary patient and received an appointment within a few hours. The entire team provided excellent assistance throughout the visit.

I have had a disappointing experience with the service provided. I have been attending for several months with ongoing physical discomfort and feel that the approach has been inadequate. The..

Outstanding experience at this practice. I dropped off my registration paperwork this morning and mentioned that I was keen to be seen as soon as possible for a health concern. By early afternoon..

Recent visits to the practice following online triage resulted in two appointments with a clinician who demonstrated professionalism, understanding and thoroughness. Very pleased with the service..

Excellent medical professionals at this practice. Many people in the area don't realise the broader challenges facing the NHS across the country. This surgery is a real standout!

Primary care services across England currently appear to be struggling to meet patient needs, and this particular practice seems to exemplify some of these wider systemic challenges.

The service provided fell significantly short of expectations.

Difficulty obtaining available appointment slots.

The service has been disappointing. There have been ongoing difficulties with medication management, including delivery problems that have required repeated follow-ups. I recently experienced a..

I placed a medication repeat order through the phone system on a Tuesday afternoon. When my daughter visited the pharmacy on the following Saturday, she discovered that the prescription had not been..

I would like to express my gratitude to the nursing staff for the exceptional care I have received over the past several months. You have all been truly excellent.