Putneymead Group Medical Practice
Maimoona A. 6 months ago • From Google
Excellent
Modern practice let down by prescription delays
Update: Really impressed with this GP practice, it feels very modern and I feel fortunate compared to many others across the country. They even offer appointments scheduled days or weeks in advance based on your availability, which is quite different from other practices I've experienced. The overall system appears to run smoothly. (Medication did arrive on time in the end.) ----- Four stars because the practice is newly established, well-designed, modern, and the clinical staff seem competent so far with friendly reception staff. However, there have been some frustrating inefficiencies that have caused unnecessary delays, resulting in my medication arriving approximately a week late after my supply ran out. I contacted the practice over a week ago regarding a prescription issue. The reception team indicated I didn't require an in-person appointment and attempted to reorder it. This didn't resolve the matter, and I subsequently received a call from a clinician explaining that blood work was needed. A message from the practice a week earlier could have clarified this requirement. Now I'm facing a gap in my medication supply. This level of miscommunication didn't occur at my previous practice.
The online booking system is very straightforward and convenient to use. It's wonderful to have the ability to handle appointments through this digital platform.
Putneymead Group Medical Practice
Chris B.
The physiotherapy appointment I had today was excellent 👍
Putneymead Group Medical Practice
Cecilia K.
I have been attending this practice for several years and consistently experienced outstanding care. The team members, from those answering phones to the clinical staff, demonstrate politeness,..
Putneymead Group Medical Practice
Kristina M.
I had no difficulty obtaining an appointment with my preferred clinician. Like many medical practices, there can be a delay of a day or two before receiving a response, but when contact is made, the..
Putneymead Group Medical Practice
Lucy B.
This practice has genuinely made a significant difference to my wellbeing, and it is the best GP surgery I have been registered to. My previous surgery did not address my concerns about my overall..
Putneymead Group Medical Practice
I D.
The service was excellent during my appointment, and the healthcare professional I saw was very helpful and very kind.
Putneymead Group Medical Practice
Ann B.
This practice in southwest London has been a disappointing experience. The telephone staff can be dismissive and tend to end calls abruptly, while also offering medical opinions beyond their role...
Putneymead Group Medical Practice
Chris W.
I have consistently been able to secure appointments without experiencing delays. The practice demonstrates excellent efficiency in dispatching reminder notifications and arranging subsequent visits..
Putneymead Group Medical Practice
Svitlana B.
I have consistently experienced outstanding care at this practice. The clinical staff, nursing team, and front desk personnel are approachable, competent, and caring. Consultations are efficiently..
Putneymead Group Medical Practice
Dee-Dee D.
I found the service to be lacking in compassion and support. During one visit, I was made to feel that my expectations of the practice were unreasonable. The appointment system is frustrating,..
Putneymead Group Medical Practice
francesca m.
I have had an excellent experience with this GP practice. I am consistently impressed by how straightforward and quick the appointment booking process is. Following a recent procedure, I have..
Putneymead Group Medical Practice
Una F.
Always fantastic! This medical practice represents the highest standard of NHS services and demonstrates genuine excellence! The reception and administrative teams make it straightforward to..
Putneymead Group Medical Practice
Anneika D.
I have complex health needs and during the pandemic my wellbeing deteriorated. The practice has been incredibly supportive throughout, prioritising my safety and ensuring I received the care I..
Putneymead Group Medical Practice
N M.
The occasional competent clinician, but generally unsatisfactory standard of care.
Putneymead Group Medical Practice
Natalie C.
I could not be more grateful for the dedication shown by the clinical team at this practice, who demonstrate such commitment to caring for all of their patients.
Putneymead Group Medical Practice
Louise F.
I have been a patient at this practice for almost a decade. During this time, the standard of care has shifted from being consistently excellent and reliable to feeling disorganised, difficult to..
Putneymead Group Medical Practice
Sam N.
Excellent service, the practice offers an online messaging system for contacting reception regarding appointments and other enquiries, which functions very effectively and provides quick responses,..
Putneymead Group Medical Practice
Veronica M.
Awful experience with this health service. The clinician I was seeing appeared ineffective and I questioned whether proper procedures were consistently followed. The care provided seemed inadequate..
Putneymead Group Medical Practice
Martin C.
I had an appointment with a clinician at the practice and they were absolutely the best doctor I've ever seen. Really kind, considerate, with an easy and friendly manner. Everything you could want..
Putneymead Group Medical Practice
sam m
since kiron sewart and shelly pretorious joined the practice everything has ggone downhill from the lack of staff-biggest revolving door i have ever seen -to the compassion and care towards patients..
Putneymead Group Medical Practice
Rodrigo C.