The Glen Medical Group

The medical team and support staff have provided me with excellent care and attention, which I greatly appreciate.

I have no complaints about the clinical staff or the reception team. My main concern is the considerable waiting time required to secure an appointment, along with what appears to be an ongoing..

We arrived to discover that a disabled parking space was positioned in a way that obstructed the only accessible drop kerb. Additionally, the automatic entrance consisted only of an outer door,..

I'm not sure why there are so many low ratings, but I had a wonderful experience. The receptionist who checked me in was really pleasant and friendly. I then received treatment from a therapist who..

The clinical staff members are excellent and perform their roles very well. Unfortunately, the front desk team significantly detract from the overall experience. They came across as unwelcoming and..

I feel compelled to share my experience, which has left me quite disappointed. This Medical Centre has not met my expectations. I have concerns about their approach to patient care and service..

Waiting for a callback regarding my health concerns, becoming increasingly frustrated with the delay in receiving assistance when appointments take several weeks to arrange.

The vaccination appointment was well-organised and ran smoothly from arrival to departure.

Disappointing experience at this medical practice. I experienced a lengthy wait for a minor procedure before being referred to another facility. Appointment availability is limited, with typical..

Experienced significant difficulty reaching the practice by telephone, with lines appearing consistently busy. Attempted to contact the surgery multiple times over an extended period to cancel an..

It would be an excellent practice if they were more accessible by telephone. However, when contact is finally made, available appointment slots are rarely offered.

The reception team seems disorganised, as phone calls go unanswered throughout the day and it's unclear what keeps them occupied.

I recently called to book an appointment and was informed that the earliest available slot is a month away. I found this waiting time quite frustrating and am now considering switching to a..

This practice has been disappointing for a considerable time. The phone lines are consistently difficult to reach when calling at the suggested times, and when contact is eventually made, available..

I spent half an hour attempting to reach the practice, with the majority of that time spent listening to an engaged tone. When I finally managed to get through, I was informed that the earliest..

Intrusive reception experience. I recently attempted to submit a form requesting digital access to the medical practice services. I was informed that photographic identification would be required...

I have found it very difficult to reach the practice by telephone. The lines always seem to be busy, even when calling at the suggested time. On attempting to contact them, I was unable to get..

While the clinical staff are pleasant and competent, the experience of actually getting an appointment is quite frustrating. The reception team appears to lack efficiency and motivation. When..

There are technical issues with the online appointment system, and phone lines are frequently unavailable. When calls do connect, communication can be unclear, with responsibility sometimes placed..

I waited approximately twenty minutes on hold due to a temporary service outage before being informed that the online consultation service had closed for the day and would reopen the following..