MM

Marta M. 10 months ago • From Google

Rating

Bad

Months of frustration with broken system

The medical professionals here demonstrate expertise, but their non-NHS appointment process is completely dysfunctional. After waiting nearly six weeks, I attempted to complete an insurance form. The administrative staff scheduled a phone consultation, which then transformed into an in-person meeting because insufficient information existed in their system (ironically, the precise reason for requesting the form). Despite repeatedly requesting a comprehensive consultation summary, I've been unsuccessful. Moreover, I was threatened with debt collection if payment wasn't made, should I not comply. What kind of healthcare provider operates with such unprofessional and aggressive tactics? I cannot possibly recommend this practice to anyone.

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